Event Hire Terms & Conditions

In these terms and conditions of hire, “Owner” means Haven Event Hire Pty Ltd. “Hirer” means any person, company, corporation or Government agency, or its representative who shall hire goods and/or engage services from the Owner. “Items” refer to any goods that are being hired or consumed by the Hirer. “Packaging Items” includes (but not limited to) boxes, wrapping, tubs and covers. “Hire Agreement” means this document, it’s terms, conditions, responsibilities and liabilities of the Hirer. “Event” means the agreed time in which the items are hired for.


The items supplied for hire expressly remain the property of the Owner.

Ordering, Deposits and Confirmation

Prices include GST. Once the Hirer has requested an order of items, the Hirer will have 7 days to pay a 30% non refundable deposit to hold their chosen items for their event. Once the deposit is received and cleared, only then will the order be deemed as confirmed upon which availability and prices are guaranteed, the Hirer takes acceptance of this Hire Agreement and the Owner declares these items unavailable to any other client. If ordering within 14 days prior an event, once availability is confirmed, then the total invoiced amount must be paid and cleared within 48hours and the Hirer takes acceptance of this Hire Agreement. All payments can be paid by cash, direct deposit or Credit Card.

In the event that an event is rescheduled to a new date falling on a Sunday, then we reserve the right to increase any charges for work involved such as bump in, set up and bump out rates according to the Sunday rates for our staff as outlined under the Fair Work Act.

Final Payment

Final payment is to be paid and cleared at least 14 days before the commencement of the hire period. For any full styling clients or any wedding or larger floral orders must be paid, in full, 3 weeks prior to the event. Any late orders within 14 days of an event are welcome. Once item availability has been confirmed, the total invoiced amount must be paid and cleared within 48hours. All hire and floral orders must be paid for before they are released for DIY pick ups or delivery.

Changes to Order and Cancellations

Any changes to an order, such as item quantity or additions to the order, must be made at least 14 days before the required date of the event, upon availability. Cancellations must be made in writing to the Owner. Any orders cancelled will result in the Hirer’s 30% deposit to be non-refundable. Orders cancelled 48 hours before, or after delivery for the event will result in a 100% surcharge of the total invoiced amount. The Owner and the Hirer reserve the right to cancel any order for reasons beyond their control due to, and not limiting to, civil unrest, riots, pandemics, strikes, acts of war, acts of God and severe weather such as, but not limited to, cyclones, bush fires, floods and earthquakes, or, if for any reason, the Owner feels that the items are in danger of being damaged or stolen. Only in these circumstances will the Owner forfeit all obligations and either refund 50% of the invoiced hire fee back to the Hirer or take the paid order as a credit to rebook to a new date.

Inspection and Hire Period

The Owner has quality control procedures in place. All hire items are thoroughly checked, counted and cleaned prior delivery or pick up. It is the Hirer’s responsibility to check all the ordered hire equipment immediately upon delivery or pick up and must notify the Owner of any breakages, damages or missing items within 2 hours of receiving the hire items.

Upon delivery of any items, a nominated person on behalf of the Hirer or the Hirer must be at the agreed location and take responsibility for them under the terms of this Hire Agreement. Hire period is for 3-4 days unless otherwise agreed upon in writing.

The Hirer must protect all items from the elements including, but not limited to, rain, hail and high winds, plus keep the items secure from the time of pick up, delivery, use, storage or waiting period before collection or return of the items to the Owner. If delivery is required, with or without set up, the Hirer will ensure that the site is safe and the Owner has easy access to the site where the items are needed. The Hirer must use the items in the purpose and capacity that they were designed. The Owner has the right to not lay out carpet runners in wet and or muddy conditions.

If the Hirer would like the Owner to pick up the hire items from the venue or property, the items must be cleaned, dried, and packed properly in the wrapping and boxes that were provided and kept in a secure place. Linens must be returned in laundry boxes provided, any wet items must be kept separate to avoid further damage.

Late Fees

By discretion of the Owner, if the goods are returned later than agreed then they will be charged 50% of the hire fee.

Damage and Loss

The Hirer is responsible for all losses or damages to any of the items arising during the time when the Hirer is deemed to have taken delivery of the items until the Hirer returns the items to the Owner. The Hirer agrees to pay full replacement costs, at retail value, for any items that are lost, stolen or are considered solely by the Owner as being irreparably damaged.

Hire items including, but not limited to, linen or carpets that are returned unclean with stains including, but not limited to, candle wax, rose petal stains, mud, mould, rust, graffiti and/or heavy food or beverage stains that are unable to be restored to a clean condition via ordinary laundering procedures, and are required to have expert cleaning (i.e. dry cleaning), that cost will be charged to the Hirer at the appropriate rate plus service charges. Any items that are returned with any breakages, cracks, chips, burns, holes, tears, or permanent stains will be charged at full replacement costs. Replacement costs will be invoiced to the hirer and payment is due by the hirer to Haven Event Hire within 7 days.

Indemnity and Insurance

The Hirer hereby indemnifies and holds indemnified the Owner from and against all claims, actions, suits, demands and expenses in any way arising from injury, death, loss of income or damage caused to the Hirer or its property, or any other third parties or property, in concern to the items hired. Hire items are not insured. The Hirer will be responsible for any loss, damage or breakage to any items that are hired from the Owner. The Owner does hold current public liability insurance.

Images and Promotional Use

Images on this website are not to be reproduced without the permission of the Owner. The Owner may use any photographs taken by Haven Event Hire of their hire items set up for events for promotional use on their website, Facebook and blog. Any blog or magazine submissions of events where items from Haven Event Hire have been used, we ask that you ask that you notify us before any submission please and credit any images. Haven Event Hire will respectfully reciprocate this gesture to all other vendors if they are to submit a wedding or event to any such wedding and event blog or magazine. The Hirer will let us know if they do not wish any image of them to be published on the Owners website, social media accounts or promotional material prior to the wedding or event. The Owner will respectfully honour the Hirer’s request.

The Hirer hereby unconditionally accepts the above terms and conditions upon paying the deposit and taking possession of any hire item, or service provided, from the Owner.